Payment Obligations, Renewals, and Cancellations
1.) Website Development Payment Obligations: Full payment is required to begin development of your website. This is to be paid in full via our online invoicing software unless an alternative contract or proposal specifies a different method. If drastic design and navigation changes are requested by client after they have been specifically approved by the client, these changes will be billable at our current regular hourly rate.
2.) Website Development Cancellation: If site design and development work has already begun (such as creating a design concept), 50% of the payment is refundable. Lucid Media Group may elect at its sole discretion to offer a partial refund depending upon the circumstances.
3.) Stock Photography Payment Obligations: Stock photography includes most photos and/or images not provided by the client. We always try to use free stock photos to cut down on client-side cost. For stock photos that need to be purchased, we will solicit client approval and communicate the cost to purchase photos before purchasing.
4.) Description of Ongoing Costs: There are 2 types of ongoing costs: domain registration/renewal and hosting/maintenance.
a.) Domain name registration/renewal: Your first year of domain registration fees is covered by Lucid Media Group. This cost then recurs annually. Domain name registration gives you exclusive rights to a certain name, such as www.mygroup.org, so that you can use it for your web-based purposes. You are NOT required to register a domain through us, but we strongly PREFER that you do. Many services are not honest in the way they sell names and we spend a lot of time helping people re-secure rights to the name they thought they had already purchased. If you have registered your own name, make sure you have yourself as the Registrant and Administrative Contact with a current, easily accessible email address. This will help to ensure that your domain can be renewed or transferred should the need arise. Domain name registration fees are not refundable.
c.) Hosting Renewal Payment Obligations: Your hosting account will be automatically renewed unless you give written notice to Lucid Media Group fifteen (15) days before the renewal date that you do not wish to renew the account.
d.) Hosting Cancellation Payment Obligations: You may cancel at any time. If you cancel before the first 30 days from the opening of your account, please refer to the details under “Limited 30-day Money Back Guarantee.” If you cancel after the first 30 days, you will be obligated to pay all fees and charges accrued prior to the effective date of the cancellation. Lucid Media Group will refund the prepaid fees for basic hosting for the full months remaining after effective date of the cancellation, less any prior fees and charges, and an early cancellation fee of $50. Accounts that are terminated by Lucid Media Group for abuse or violations of internet standards or these terms and conditions will not receive any refund. All cancellations must be received inwriting according to the deadlines indicated: regular mail and e-mail are acceptable. Phone requests will not constitute acceptance of any cancellation. Refunds will be issued back to you within ten (10) business days from your cancellation date.
e.) Limited 30-day Money Back Guarantee on Hosting: If you are not completely satisfied with our services within the first 30 days from the opening of the account, you will be given a refund on your hosting& maintenance fee excluding setup fees and time accrued from setup date. If paid by credit card, refunds will be issued to the original credit card provided at the time of purchase. If your account has been cancelled by us due to a breach of the terms and conditions on your part, you will not be eligible for a refund. Domain name registration is non-refundable.
1.) Homepage Design – Once the site design is approved by the client, usually via email consent, the design is considered ready for implementation. Should the client wish to make changes to a design they have approved, those changes will extract from the two (2) hour allotment in the hosting and maintenance fee.
2.) Navigation – Once site outline/map is approved by the client, usually via email consent, the site navigation is considered ready for implementation. Combined with the approved graphic design, this becomes the site structure. Once we build this structure per client approval, any subsequent changes are billable at our standard hourly rate.
2.) Content – Provision of content is customer’s responsibility, unless specifically negotiated ahead of time as part of the project proposal.
a.) Text content – Copy for all website pages and links needs to be delivered digitally and should be carefully proof-read by the client. Should the client wish to make changes to a design they have approved, those changes will extract from the two (2) hour allotment in the hosting and maintenance fee.
b.) Copy development – Should client wish Lucid Media Group to develop content for the site, website copy is billable at our regular hourly rate. Development of copy is accomplished via Lucid Media Group interviewing the client about the topic areas to be addressed on their web pages. Lucid Media Group then composes appropriate copy, submits to the client for review, edit, and approval. Approved copy is then posted to the web pages.
c.) Graphical content – Images outside of the website design must be provided in digital form or in a form that can be easily scanned, unless otherwise provided for in customer’s contract. Subsequent revisions will be billable at our regular hourly rate.
Email – We offer domain-based email accounts to our clients as an addition to our hosting contract. If site is not hosted by Lucid Media Group, we take no responsibility for setting up and troubleshooting email problems.
Technical Support – We offer local and long-distance phone support to our clients.